Terms & Conditions


Terms & Conditions

Please read these Terms & Conditions ("Terms") carefully - by entering and accessing Shalom Colorlab's website services, you indicate that you agree to use the service only under these Terms and agree to be bound by them. You also agree to our Privacy Policy, which sets out how we deal with our users' personal information and policy.


  1. General

1.1 This website is operated by Shalom Colorlab ("we", “our”, or "us") and Customers/Users (“you”, “your”) means any person, firm or company who requests services and/or goods from Shalom Colorlab.


  1. Account Registration

2.1 Your details keyed in during an account registration must be complete, correct and true.


  1. Ordering from Shalom Colorlab

3.1 By placing an order through our site, you warrant that you are legally capable of entering into binding contracts that are confirmed by us.

3.2 We shall not be responsible for any errors made by you.

3.3 We shall be entitled to assume that any person signing up or placing an order on behalf of the Customer is authorized to do so.

3.4 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. This does not signify an acceptance of your order but is merely to confirm receipt of your order.

3.5 We reserve the right in its absolute discretion to refuse to accept any order in the event of any material errors in connection with your order or the price or other conditions published in our website relevant to your order, of it any further verification of your credit conditions or records warrants.

3.6 After your order has been accepted, you will not be allowed to cancel your order. Subjected to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded the amount paid.

3.7 Where an order has been accepted by us, but prior to dispatch we discover the order to be in breach of these Terms, we may not dispatch such order. In such circumstances, we may refund all or part of the price related to such order, but we reserve the right to charge you for order related processing and printing costs at our sole discretion.

3.8 All orders placed online will be fulfilled within 1-7 working days, depending on each individual product. Lead time for individual products is stated on the product page. Working days exclude Saturday, Sunday and Public Holidays.


  1. Price and Payment

4.1 All prices shall be quoted as by us or calculated by reference to our current price lists as applicable.

4.2 We reserve the right to change prices published on the site at any time.

4.3 You are obliged to make payment in FULL by the payment option you select when you check out your orders.

4.4 Should there be any uncertainty regarding the credibility of a submitted payment, we reserve the right to suspend the order in question and the offending account may be terminated.

4.5 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

4.6 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site we might at our discretion decide to honor the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

4.7 We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.


  1. Intellectual Property Rights

5.1 You warrant that no copyright or other intellectual property rights (including without limitation moral rights) of any third party, now existent or hereafter created, will be infringed by virtue of:

5.1.1 Any services to be carried out by us at your request; or

5.1.2 the loading, storage, and management of your images and other data by us.

5.2 Where you provide film, negatives, data, digital images and/or other materials to us and require us to develop, process, manipulate and/or carry out other services in relation to the same, you warrant that you own or control all copyright and other and other intellectual property rights in such materials, or has obtained all necessary permissions, consents and waivers as are or will be required for the copying, processing, manipulation and other work to be undertaken by us in relation to them. You hereby irrevocably license Shalom Colorlab to do all such copying, processing, manipulation and other work as is necessary for performing, or ancillary to, the services requested by you.

5.3 You agree to indemnify Shalom Colorlab against all losses, damages, claims or expenses (including legal costs on an indemnity basis) which we may incur by virtue of any breach of the warranties in clauses 5.1 or 5.2 or in the event of any claim (whether or not proceedings are issued) by any party against us or our employees, agents or contractors, that any third party copyright or other intellectual property rights (including without limitation moral rights) has been infringed by virtue of anything done by, on behalf of or at the request of you.
5.4 You warrant that no materials or data deposited with us shall contain any material which is defamatory, blasphemous or obscene, or which is otherwise contrary to any applicable laws, regulations or codes of practice.


  1. Storage and Delivery of Data and Other Materials

6.1 All film, negatives, digital data and other materials (including but not limited to any data or materials created by or on behalf of us at your request) held by us (whether online or otherwise) and all other materials belonging to you or any third party and provided to us by you (for storage or otherwise) shall remain at your risk at all times and you shall be responsible for insuring the same at your own expense. We shall not be responsible for the future integrity of digital data, nor for any failure to retrieve data from our storage archive.

6.2 We reserve the right to dispose of digital data files after printing unless agreed otherwise with you in writing. Accordingly, you shall be solely responsible for ensuring that you hold adequate backup copies of all digital data. We are not liable for any loss of data or information.

6.3 If any items deposited with us by you or produced by us for you are not collected by within 6 months of completion of our work, then we may dispose of or destroy such items.
6.4 If any films belonging to you has not been collected within 3 weeks of the commencement of the work undertaken by us, then we may dispose of or destroy such films.

6.5 Negatives held at our store pending a print order will be returned with the production of the prints. If no print order is produced, negatives will be held for up to 3 weeks. Any negatives not collected after 3 weeks will be disposed of by us.


  1. Films and Negatives (“Media”) Handling

7.1 The submission of films and negatives to us for handling constitutes your agreement and acknowledgment of the following terms:

7.1.1 Only the media provided will be returned to you in the same or usable condition;

7.1.2 If the media is damaged, lost or mishandled due to the act, default or negligence of us,  our sole liability and your exclusive remedy will be for us to either: Refund the purchase price of such media, or If possible, reprint the images stored on the media at no extra cost and give you an equivalent replacement for damaged media.

7.1.3 All representations or warranties are excluded and are substituted by the abovementioned warranties and remedy.

7.1.4 To the fullest extent permitted under law, we will not be liable in any way for any indirect, incidental, special or consequential damages.


  1. Delivery of Goods

8.1 You may collect your goods from our store or have them delivered by us at an additional delivery charge.

8.2 You must sign for delivered work or we will not be held responsible for any losses arising from the delivery.

8.3 While we will make every effort to deliver goods as quickly as possible, we will not be liable for any losses arising from delays in delivery or collection.

8.4 Lead times quoted are target times only. We reserve the right to vary service times and accepts no liability for failure to comply with quoted service times resulting in any loss, direct or indirect.

8.5 In the event when you request a delivery after submitting your order, the delivery will take place 2-3 working days on top of the mentioned lead time for the products. The delivery charge will be billed separately.

8.6 Where we have agreed to deliver goods to you, goods shall be delivered to the delivery address specified by you. If our representative(s) is/are unable to gain access to the delivery address and/or delivery is delayed due to an act or omission on your part, you shall be responsible for any additional delivery costs incurred by us as a result of rearranging delivery and shall pay hire charges.

8.7 We do not deliver to these restricted zones:

  • Changi Airport (Transit & Departure Area)
  • Cargo Complex
  • Alps Avenue
  • PSA Terminal
  • Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Woodlands & Tuas Checkpoints, Jurong Island)
  • Off-island areas such as Pulau Ubin, Pulau Tekong, Southern Island, Lazarus Island and overseas deliveries.

8.8 Immediately upon receipt or collection of any goods, you shall inspect and satisfy yourself as to its condition. If you fail to notify us, promptly after receipt or collection, of any defect in or problem with the equipment and/or if you start to use the goods, you shall be deemed to have confirmed that the goods are in a satisfactory condition upon delivery or collection.

8.9 A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us promptly. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract agreed by the both us and you.

8.10 It is your sole responsibility to provide independent insurance cover for possible loss or damages incurred in delivery

8.11 Where work is delivered digitally either by e-mail or by making it available online, we will not be held responsible for any loss or corruption of or delay to the work caused by such digital delivery.


  1. Notice of Defects

9.1 Your acceptance of the products occurs upon collection or delivery of the products and will be presumed unless you notify us of defects by contacting us as soon as reasonably possible but in any case no later than within 7 days after the delivery, or in the case of non-delivery, you must notify us within a reasonable time after the products were expected to arrive.

9.2 Please provide the invoice number and all other details of the order when reporting defects.

9.3 Please note that only technical inadequacies, which were avoidable with the technology available is considered a defect, but does not include aspects of personal taste. Differences in color between the printed images and the original image data are not a defect. There is no defect if the quality is due to the poor quality (for example, low resolution) of the original image data.

9.4 Note that all sizes displayed on the site are approximate and some deviations can be expected as the products are created on an individual basis.


  1. Reproduction and Print Specification

10.1 We maintain all printing equipment at optimum print specifications. Please note that some colors may not accurately reproduce. We cannot be held responsible for discrepancies in differences between images viewed on screen and prints produced from digital files.


  1. Internet-Based Issues

11.1 The uptime and accessibility of Internet-based services are not guaranteed. We will not accept liability for any failure of any internet-based services as a result of computer system failure, internet failure, software bugs, computer viruses, software or hardware breakdown, incompatibility of our website services with any third party software being used by you, or for any other reason outside of our reasonable control.
11.2 You shall be responsible for maintaining the confidentiality of all passwords for access to Internet-based services, and we will not accept any liability for lost or stolen passwords, or for any unauthorized access to your digital data held on any internet-based service.


  1. Our Refunds Policy

12.1 When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us that you do not agree to any change in these Terms and Conditions or in any of our Policies, or because you claim that the Product is defective, or you are not satisfied with the Product), we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect) or provide you with a refund. If you have requested a refund we will usually refund any money received from you using the same method originally used to pay.

12.2 Products returned by you because of a defect will be refunded after delivery costs have been deducted.

12.3 The cost of return transportation is at your expense.


  1. Our Liability

13.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.

13.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.

13.3 Unless otherwise stated, all products warranty will be covered by the respective brand owner.


  1. Notices

9.1 All notices given by you to us must be given to Shalom Colorlab at hello@shalomcolor.com.sg. We may give notice to you either via an e-mail or postal address that you provided to us when placing an order.


  1. Events Outside Our Control

15.1 We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

15.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

15.2.1 strikes, lock-outs or other industrial action;

15.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

15.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters;

15.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

15.2.5 impossibility of the use of public or private telecommunications networks; or

15.2.6 the acts, decrees, legislation, regulations or restrictions of any government.

15.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


  1. Entire Agreement

16.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

16.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.

16.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.


  1. Our Right to Vary these Terms and Conditions

17.1 These Terms may be changed or updated at any time. Please note that these Terms may be supplemented by additional terms and conditions elsewhere on the Shalom Colorlab website.

17.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


  1. Law and Jurisdiction

18.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.